Support Center

How to Solve Login and Password Reset Problems

Last Updated: Jul 15, 2016 07:02PM AEST

Trouble Logging In or Resetting Your Password?


It is highly likely that your browser cache is interfering with the login or password reset. A quick fix to this is clearing your browser cache. This is known to solve many browsing issues as well as minor login problems with different websites. For specific instructions on clearing your browser cache, select and click on the system or web browser you’re using from the list below:



Mobile devices:

 

mobile2 iPhone / iPad - iOS

mobile1 Android  



Desktop and Portable computers:

 

1 Google Chrome

2 Safari

3 Internet Explorer

4 Mozilla Firefox















 

 

iPhone / iPad - iOS

 

Step 1: Open the Setting App.
 




 
 

 

Step 2: Locate and touch Safari. Safari Settings will appear on the right side.


 



 

 

Step 3: Tap Clear History and Website Data.


 


 
 

 

Step 4: Tap Clear 

 




 

 

Step 5: Open your browser and access photzy.com
 

 

Step 6: Log into your locker.        














 


Android

 

Step 1: Go to Apps and open the Settings App.
 

 

Step 2: Scroll down and tap on Application Manager. A list of apps will appear.  



 
clearcachemobile1  
 
 

 

Step 3: Locate the tap the internet browser app that you're using. The app info for that specific browser will appear.  

 



clearcachemobile2


 

 

Step 4: Tap Clear Cache. You can also tap on Clear data but this will also delete all account passwords stored in your device. Continue if this is okay with you.  

 



clearcachemobile3


 

 

Step 5: Open your browser and access photzy.com
 

 

Step 6: Log into your locker.      














 

 

Google Chrome

 

Step 1: Click on the Chrome menu icon a located at the top right corner of the browser window.  



 

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Step 2: Select Settings. The Settings page will appear.  


 

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Step 3: Scroll down to the very bottom of the Settings page.
 

 

Step 4: Click on the Show advanced settings link. Additional settings will appear.  


 

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Step 5: Find and click the Content settings… button located under Privacy. The Content settings window will appear.  


 

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Step 6: Click the All Cookies and site data button. The Cookies and site data window will appear.  This window contains a list of website data.  


 

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Step 7: Type photzy.com in the search bar.  Photzy.com will be the only entry left on the list.
 

 

Step 8: Click the Remove All Shown button.  




 
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Step 9: Click Done to close the Cookies and site data window.
 

 

Step 10: Click Done to close the Content settings window.
 

 

Step 11: Access photzy.com and click Log In.


 

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Step 12: Log into your locker.      














 

 

Safari

 

Step 1: On the top menu select Safari and a drop-down list will appear.
 

 

Step 2: Select Preferences. A window will pop up.  


 

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Step 3: On the Privacy tab, click on the Details button located under the Remove All Website Data button. A window with a list of website data will pop-up.  



 
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Step 4: Type photzy.com in the search bar.
 

 

Step 5: Select photzy.com in the list
 

 

Step 6: Click the Remove button.  


 

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Step 7: Click Done.
 

 

Step 8: Close the Privacy window.
 

 

Step 9: Access photzy.com and click Log in.  


 

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Step 10: Log into your locker.      














 


Internet Explorer

 

Step 1: Click on the gear icon c located at the top right corner of your browser window to access Internet Explorer’s settings menu.  


 

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Step 2: Select Safety.
 

 

Step 3: Select Delete Browsing History. The Delete Browsing History window will appear.  


 

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Step 4: In the window, make sure Temporary Internet files and website files and Cookies and website data are checked while the rest are unchecked.  



 
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Step 5: Click the Delete button.
 

 

Step 6: Access photzy.com and click Log in.  


 

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Step 7: Log into your locker.      














 


Mozilla Firefox

 

 

Step 1: Click on the Firefox’ menu icon d located at the top right corner of your browser window to access the Firefox menu.  




 
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Step 2: Select Options. The Options window will appear with Security as the default tab  

 


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Step 3: Click on the Privacy tab.
 

 

Step 4: Click on the remove individual cookies link found under the History section. The Cookies window will appear.  


 

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Step 5: In the cookies window is a list of folders. Find the photzy.com folder
 

 

Step 6: Click on the photzy.com folder to select it.
 

 

Step 7: With the photzy.com folder highlighted, click on the Remove Selected button. The item photzy.com will be removed from the list.  


 

31  
 

 

Step 8: Click on Close to exit the Cookies window.
 

 

Step 9: Click on OK to exit the Options window.
 

 

Step 10: Access photzy.com and click Log In.  


 

32    
 

 

Step 11: Log into your locker.    









 

Contact Us

cservice@photzy.com
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