Support Center

How to Solve Login and Password Reset Problems

Last Updated: Jul 15, 2016 07:02PM AEST

Trouble Logging In or Resetting Your Password?

It is highly likely that your browser cache is interfering with the login or password reset. A quick fix to this is clearing your browser cache. This is known to solve many browsing issues as well as minor login problems with different websites. For specific instructions on clearing your browser cache, select and click on the system or web browser you’re using from the list below:

Mobile devices:


mobile2 iPhone / iPad - iOS

mobile1 Android  

Desktop and Portable computers:


1 Google Chrome

2 Safari

3 Internet Explorer

4 Mozilla Firefox



iPhone / iPad - iOS


Step 1: Open the Setting App.



Step 2: Locate and touch Safari. Safari Settings will appear on the right side.




Step 3: Tap Clear History and Website Data.




Step 4: Tap Clear 




Step 5: Open your browser and access


Step 6: Log into your locker.        




Step 1: Go to Apps and open the Settings App.


Step 2: Scroll down and tap on Application Manager. A list of apps will appear.  



Step 3: Locate the tap the internet browser app that you're using. The app info for that specific browser will appear.  





Step 4: Tap Clear Cache. You can also tap on Clear data but this will also delete all account passwords stored in your device. Continue if this is okay with you.  





Step 5: Open your browser and access


Step 6: Log into your locker.      



Google Chrome


Step 1: Click on the Chrome menu icon a located at the top right corner of the browser window.  




Step 2: Select Settings. The Settings page will appear.  




Step 3: Scroll down to the very bottom of the Settings page.


Step 4: Click on the Show advanced settings link. Additional settings will appear.  




Step 5: Find and click the Content settings… button located under Privacy. The Content settings window will appear.  





Step 6: Click the All Cookies and site data button. The Cookies and site data window will appear.  This window contains a list of website data.  





Step 7: Type in the search bar. will be the only entry left on the list.


Step 8: Click the Remove All Shown button.  




Step 9: Click Done to close the Cookies and site data window.


Step 10: Click Done to close the Content settings window.


Step 11: Access and click Log In.




Step 12: Log into your locker.      





Step 1: On the top menu select Safari and a drop-down list will appear.


Step 2: Select Preferences. A window will pop up.  




Step 3: On the Privacy tab, click on the Details button located under the Remove All Website Data button. A window with a list of website data will pop-up.  



Step 4: Type in the search bar.


Step 5: Select in the list


Step 6: Click the Remove button.  




Step 7: Click Done.


Step 8: Close the Privacy window.


Step 9: Access and click Log in.  




Step 10: Log into your locker.      


Internet Explorer


Step 1: Click on the gear icon c located at the top right corner of your browser window to access Internet Explorer’s settings menu.  




Step 2: Select Safety.


Step 3: Select Delete Browsing History. The Delete Browsing History window will appear.  





Step 4: In the window, make sure Temporary Internet files and website files and Cookies and website data are checked while the rest are unchecked.  



Step 5: Click the Delete button.


Step 6: Access and click Log in.  






Step 7: Log into your locker.      


Mozilla Firefox



Step 1: Click on the Firefox’ menu icon d located at the top right corner of your browser window to access the Firefox menu.  




Step 2: Select Options. The Options window will appear with Security as the default tab  




Step 3: Click on the Privacy tab.


Step 4: Click on the remove individual cookies link found under the History section. The Cookies window will appear.  




Step 5: In the cookies window is a list of folders. Find the folder


Step 6: Click on the folder to select it.


Step 7: With the folder highlighted, click on the Remove Selected button. The item will be removed from the list.  




Step 8: Click on Close to exit the Cookies window.


Step 9: Click on OK to exit the Options window.


Step 10: Access and click Log In.  




Step 11: Log into your locker.    


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