Support Center

Frequently Asked Questions

Last Updated: Apr 29, 2019 12:09PM AEST

About Photzy

Products and Services

Accounts and Subscriptions

Deals and Discounts

Purchasing








 

ABOUT PHOTZY
 

Q: Who We Are
A: Photzy started as a small side project by LightStalking.com in 2012. The goal was to provide more in-depth photography training in the form of ebooks and video courses to Light Stalking's readers. Photzy has grown into it's own photography community now with over 200,000 members, providing a full library of photography tutorials.


Q: Where is Photzy based?
A: We are based in Sydney, Australia  (Important Note: All prices of premium products are in US Dollars)







 

PRODUCTS AND SERVICES
 

Q: Can I  print the book guides?
A: Yes 


Q: Can I share the guides with my friends?
A: The free guides are absolutely free, so these can be shared with your friends. 

To access the free guides, go to this link: https://photzy.com/free-photography-ebooks/

The premium guides, however, are for personal use only. All our products are protected by International Copyright Laws.


Q: Can I download the book guides onto multiple devices I own?
A: Yes. You may download the free and premium guides onto any number of devices you own.

Again, take note that while free guides can be shared with others, premium guides should only be for personal consumption. 


Q: Do you have printed books, guides, or DVD tutorials available?
A: All our books and video tutorials are currently in digital format. We do not offer printed guides or DVDs.


Q: Do you have non-English guides?
A: We don't have book guides in other languages at the moment. All our book and video guides are in English.


Q: How do I access my purchased premium guides and bonuses?
A: Your premium guides are stored in the Members Area. You should see them when you login: https://members.photzy.com/

For products with bonus items. These bonuses can be found on the same download page as your premium guide. Scroll down the page if you don't see them right away.


Q: Can I Load Ebook Guides onto My Mobile Device?
A: Yes. To load the ebook guides into your mobile device, just follow the instructions in this link.


Q: Does Photzy have a critique service?
A: We currently do not have a photo critique service available, although we are looking at the possibility of having this feature in the future. If you are looking for a place where you can get feedback on your work, you may try our sister-site Lightstalking’s critique forum, Shark Tank. It’s free to join. Click here to access the Shark Tank








 

ACCOUNTS AND SUBSCRIPTIONS
 

Q: How do I change/reset my account password?
A: To change or reset your password, follow the instructions in this link.


Q: How do I change my email address?
A: To change your email address, follow the instructions in this link.


Q: Do you have monthly memberships?
A: 
No, we currently do not have recurring payments for memberships. Unless you availed of a payment plan, you will only need to pay for a product once. Payment plans on the other hand can last up to three payments. (Note: Payment plans are only available for certain courses)




DEALS AND DISCOUNTS
 

Q: How can I avail of exclusive deals?
A: Discounted offers on photography education and products are announced through our email newsletter. These offers are exclusive to Photzy subscribers and are offered just for that specific weekend.  


Q: What is the time limit for the offers?
A: Our exclusive deals usually lasts for 48-72 hours, depending on the offer, although some deals may last longer.  


Q: Can deals be extended?
A: Unfortunately, because of the significant discounts given to our subscribers,  deals cannot be extended after it expires. This is due to the agreements we have with our partners and authors.  


Q: Can you give discounts on premium guides?
A: Most of our guides are already sold at significant discounts. We also have affiliate offers that are priced much lower than the original price offered by our partners.








PURCHASING

Q: Are your prices in AUD or USD?
A: Even though Photzy is a registered Australian company, our prices are displayed and charged in US Dollars, this is because the vast majority of our customers are located outside of Australia.

Q: I want to purchase multiple guides at a time. Where is the shopping cart?
A: We currently do not have a shopping cart system that will allow you to purchase multiple products at a time. While we are working on making purchasing more convenient for our subscribers, for now, products can be only purchased one at a time.

Q: Do you have payment plans?
A: Payment plans are available for some products, usually video courses.You will know if a payment plan is available for a product if it is offered as an option on the checkout page.

Q: Why do I get redirected to another site other than Photzy for the exclusive offer?
A: Our premium products are sold via the Photzy website but we also have exclusive deals on photography courses by our partners. Usually, these courses and products are hosted on our partner’s website instead of Photzy so purchases are also done directly through them.

Contact Us

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