Support Center

How to Solve Common Website and Video Playback Problems

Last Updated: Apr 29, 2019 11:58AM AEST

Are you experiencing any tech problems with Photzy?

Whether it's login difficulties, download glitches, or video playback problems, one of these solutions will usually do the trick:


Solution 1: Use a Different Browser

Using a different browser will allow you to check whether the problem or conflict is in the browser you are currently using.

Try using a different browser and see if you’re experiencing the same problem.

For example, if you can’t login using Chrome, try using Firefox or Safari. If you can’t download using Firefox, try Safari, Chrome or any other browser.

It would also be best to check another computer or device to see if the same problem occurs.

If you are having the same problem even after using different browsers and computers, contact Customer Support.

it works in another browser, you may use that browser to access Photzy. You may also try contacting your browser’s support forum to check what may be causing the issue. Normally it’s caused by an installed plugin/extension, browser settings, or an outdated version of the browser. If it's a problem with your device, best to check your internet service provider or computer/device manufacturer.

Solution 2: Update Your Browser to the latest version

Most video playback problems are caused by outdated browser versions.

Make sure that you are using an updated version of your browser. Older browser versions may not work because Photzy is optimized and works best with current browser versions. You may experience sluggish problems with older versions of Internet Explorer*, Safari for Windows, and older versions of Firefox.


Solution 3: Clear Cache

One of the quick fixes to common website problems is clearing the browser cache. This simply removes all stored settings for a particular website so new settings can be loaded automatically. This solution works best with most tech hitches including login problems.

To clear your browser cache, follow the instructions on this page.  

Solution 4:  Remove Plugins or Extensions

To check whether plugins or extensions are causing the problem, you may try accessing Photzy using Incognito or Private Browsing. To do that, just follow the instructions on this page.

it works in Incognito, it may mean that certain settings in your browser need to be changed or some plugins or extensions need to be disabled. To disable plugins and extensions, follow the instructions in this page.  


Solution 5: Reset Browser Settings

Resetting your browser is almost as good as reinstalling it, so all extensions, tabs, and changes you have made from the beginning will be reverted to default settings. This will also clear the cache, temporary internet files, passwords, cookies, and site data of ALL the pages you visited.

Note: Resetting Browser settings is usually done as a last resort, although we have never had anyone reset their settings due to a technical glitch.  

If none of these solutions solve your problem, contact Customer Support

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