Downloaded Files Don't Seem to Work?Note: For problems with ebook files, you can try the solutions in this article: https://photzy.desk.com/customer/portal/articles/2973321
Our Presets, Texture Packs, and Mega Bundles are usually stored into a single compressed file when you download them. This means that you need to unzip the file first before it can be used.
Our Card Sets (Snap Cards and Action Cards) will have the compressed file option and full-pdf file (combined like an ebook) in the download page. If you choose the compressed file, you need to unzip that too in order to access the individual cards.
To know if the downloaded file is a compressed file, check if it has a .zip extension.
To unzip / extract the files, just follow these instructions depending on the system you're using:
Windows:1. Double-click a zip file to open it.
2. Select the file or folder you want to extract.
3. Drag and drop the file or folder into a new location to extract it. Access the file.
4. Another way is to right-click the zip file and click Extract All, then follow the instructions.
Double-click the zip file and the file will be decompressed into the same location the compressed file is in.